WEBSITE + SEO MANAGEMENT TERMS OF SERVICE

These Terms govern Website + SEO Management services ("Services") provided by High Tide Marketing LLC ("High Tide," "we," "us") to the business purchasing the Services ("Client").

1. Acceptance

By checking the box at checkout and completing payment, Client agrees to these Terms. The person completing checkout represents that they are authorized to accept these Terms on behalf of the Client's business. These Terms, together with the details shown in the Client's order or checkout, are the entire agreement between Client and High Tide regarding the Services.

2. Website Build

a) We will design and build a website for the Client with the following pages at launch: Home, About, Contact, 2 local service pages targeting nearby towns agreed on at kickoff, and Privacy Policy, Accessibility, and Terms and Conditions pages as described in Section 9.

b) The build includes 1 round of revisions. Client will provide all feedback in a single consolidated round within 2 business days of receiving the site for review. If we do not receive feedback within 5 business days, the site will be considered approved for launch.

c) Changes requested after the revision round are handled as monthly edits under Section 4.

3. Launch Timeline

a) The site will launch within 21 days after we receive all of the following: logo, photos, service details, target towns, domain access, and completion of the kickoff call. The 21 days begin only once all of these are received.

b) Delays in Client feedback, approvals, or access extend the launch date by the same amount of time.

4. Monthly Services

Beginning the month after launch, we will provide the following each month. Monthly quantities do not roll over.

a) 1 new local service page, published and submitted to Google for indexing.

b) 2 blog posts, published and linked to a local or service page.

c) Up to 2 updates to existing pages to improve search performance.

d) A monthly technical health check covering indexing, site speed, forms, click to call, and broken links, with issues we find fixed.

e) Hosting and maintenance, including backups, uptime monitoring, SSL, and platform updates.

f) Minor edits on request, such as updating copy, photos, hours, or contact details, completed within 2 business days.

g) A monthly performance report and 15 minute call, plus periodic progress updates.

We choose towns, blog topics, and page updates based on search data and will share the plan in the monthly report. Monthly content may be published without prior approval, and Client may request changes afterward as edits. We do not guarantee any specific rankings, traffic, or timeline for search results, which are controlled by Google and other search engines.

5. Fees and Billing

a) $499 per month.

b) The first monthly fee is charged at signup, before work begins. Monthly fees are charged on the same date each month.

c) Any discounts or minimum commitments agreed to at signup will be stated in the Client's order or checkout and apply in addition to these Terms.

d) Client authorizes High Tide to charge the payment method provided at checkout for all recurring monthly fees until the Services are canceled under Section 6.

e) If a payment fails and is not resolved within 7 days, we may pause services until payment is received. If payment is not resolved within 14 days, we may take the website offline until the account is current, after giving Client written notice at least 3 business days in advance.

f) We may change our fees with at least 30 days written notice. New fees apply starting with the next billing date after the notice period.

6. Term and Cancellation

a) Services renew monthly until canceled. Client may cancel with 30 days written notice to [email protected]. Fees already paid are non refundable, including partial months.

b) If Client agreed to a minimum commitment at signup, cancellation before the end of that commitment is subject to the terms stated in the Client's order or checkout.

c) We may end the Services with 30 days written notice, or immediately if Client fails to pay or materially violates these Terms.

d) Hosting, maintenance, and monthly services end on the final day of the notice period.

7. Ownership and Handover

a) Once all fees are paid in full, Client owns the website's design, written content, and pages created for Client.

b) High Tide keeps ownership of its underlying templates, frameworks, tools, and processes. Stock photos, fonts, plugins, and other third party assets licensed through High Tide may need to be relicensed by Client after the Services end.

c) After cancellation, and once all fees are paid in full, we will deliver an export of the website files within 10 business days. The website export will not be delivered until all outstanding fees are paid.

d) Client is responsible for arranging new hosting and pointing the domain to it. Features that depend on our hosting platform, such as forms or content management, may need to be rebuilt by Client's new provider.

8. Domain, Hosting, and Accounts

a) Client purchases, owns, and controls the website's domain at all times. We will guide Client through purchasing it if needed, and Client grants us the access needed to connect it. High Tide will never own Client's domain.

b) Hosting is included while the Services are active. We work to keep the site online but do not guarantee uninterrupted uptime.

c) Google Analytics, Google Search Console, and similar accounts will be set up under Client's ownership, with High Tide given access for the duration of the Services. We will remove our access within 5 business days after the Services end.

9. Legal and Accessibility Pages

a) The Privacy Policy, Accessibility, and Terms and Conditions pages are standard templates adapted to Client's business. They are not legal advice. Client must review and approve them before launch and should have them reviewed by its own attorney.

b) Once approved, Client is solely responsible for the content and legal sufficiency of these pages, and High Tide is not liable for any issues arising from them.

c) We build with common accessibility practices in mind, but we do not guarantee that the website complies with the Americans with Disabilities Act, WCAG, or any other accessibility standard.

10. Client Responsibilities

Client agrees to: provide the materials listed in Section 3 and accurate business information; notify us promptly when services, hours, contact details, or other business information changes; supply only logos, photos, and content Client has the right to use; provide feedback and approvals on time; attend the kickoff call and monthly calls; and keep its domain registration active and paid. Client is responsible for the accuracy of any information it provides or approves.

11. Out of Scope

The following are not included and are quoted separately, with Client approval before work begins: pages beyond the monthly local page, additional landing pages, redesigns, custom features, larger edits requiring new design or structure, and call tracking or attribution setup.

12. No Guarantee of Results

Marketing results depend on many factors outside our control, including competition, market conditions, and the Client's own operations. We do not guarantee any specific results, leads, revenue, or return on investment.

13. Limitation of Liability

To the fullest extent allowed by law, High Tide's total liability for any claim related to the Services is limited to the fees Client paid in the 3 months before the claim arose. High Tide is not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

14. Indemnification

Client agrees to cover High Tide for any claims, losses, or costs arising from content, photos, or business information Client provides, or from Client's violation of these Terms or Google's guidelines.

15. Confidentiality

Each party will keep the other's non public business information confidential and use it only to perform or receive the Services.

16. Non Solicitation

During the Services and for 12 months after they end, Client will not directly hire or engage any High Tide employee or contractor who worked on Client's account without High Tide's written consent.

17. Changes to These Terms

We may update these Terms by emailing Client at least 30 days before the changes take effect. Continuing the Services after that date means Client accepts the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Georgia. Any dispute will be resolved in the state or federal courts located in Chatham County, Georgia.

19. Severability

If any part of these Terms is found unenforceable, the rest remains in effect.

Contact: [email protected]